Customer Service Workshops

In a global wired marketplace, customers can spend their money anywhere, anytime in any country. All signs point to dramatic growth in international outsourcing that could see local companies losing long established markets. Studies have shown however that customers do not leave an established supplier for cost alone, and will stay with a supplier if they get what author T. Scott Gross calls "positively outrageous customer service". Manufacturers, retailers and service providers must compete and beat their competition with customer service that goes the extra mile - sufficient to impress the customer and frighten the opposition. The Encore Workshops series on Customer Care and Service will teach your staff and colleagues how to achieve that high standard - and more importantly will have them ‘buying in’ to the philosophy behind it.

Workshop Packages

To order individual manuals please go to the manuals order page. Please note that additional manuals can only be ordered once the relevant workshop package has been ordered.

All workshop packages cost $695 USD including delivery.

Delivering Exceptional Customer Service

Delivering exceptional customer service is not easy, so in a climate where it sometimes seems fewer and fewer people care about good customer service, organizations that provide it stand out from the rest.

This workshop will give your staff the skills they need to stay calm and professional in any situation, and to provide the exceptional service that is becoming a rare commodity in today's world.

Find out more information by clicking the jacket or 'view sample pages' below.

View Sample Pages

Publication Date:
Published
Publication Code:
007-07-03-IV
Format:
8.5"x11" finished size
Binding:
Twin loop coil-with custom cover hiding twin loop binding
Cover:
Full colour front and back on 12pt. cornwall cover c1s
Paper Stock:
70lb white book stock
Facilitation Time:
Approx. half-day

Contents

1-year license to deliver the program (see conditions)
1 Printed and bound instructor manual (64 pp)
CD containing:
- PowerPoint Deck (5 templates)
- Participant handouts of PPT's (in PDF and MSWord format)
- 3 supplementary handouts (in PDF and MSWord format)
Access code to enable the purchase of additional manuals
Email help line information

Serving Customers That Aren't Like Me

This workshop should only be delivered to participants that have taken ‘Why Aren’t Other People Like Me?’ which provides the introduction to the behavioral styles system used.

‘Serving Customers That Aren’t Like Me’ teaches participants how to shift their style (or become more chameleon-like) to improve their relationship with customers and deal with difficult or agitated customers.

This proven workshop increases traffic and closing rates dramatically.

Find out more information by clicking the jacket or 'view sample pages' below.

View Sample Pages

Publication Date:
February 2010
Publication Code:
011-07-04-MW
Format:
8.5"x11" finished size
Binding:
Twin loop coil-with custom cover hiding twin loop binding
Cover:
Full colour front and back on 12pt. cornwall cover c1s
Paper Stock:
70lb white book stock
Facilitation Time:
Approx. half-day

Contents

1-year license to deliver the program (see conditions)
1 Printed and bound instructor manual (64 pp)
CD containing:
- PowerPoint Deck (5 templates)
- Participant handouts of PPT's (in PDF and MSWord format)
- 3 supplementary handouts (in PDF and MSWord format)
Access code to enable the purchase of additional manuals
Email help line information