Serving Customers That Aren't Like Me

This publication is due to be published March 2008. Sample pages will be available closer to publication date. If you require further information please contact us at info@encoreworkshops.com

This workshop should only be delivered to participants that have taken ‘Why Aren’t Other People Like Me?’ which provides the introduction to the behavioral styles system used.

‘Serving Customers That Aren’t Like Me’ teaches people at the front line of your business to recognize the four behavioural styles (Analytical, Driver, Expressive and Amiable) they come into contact with daily. By using a wide range of methods, including general demeanour, voice, clothes, the questions they ask and a whole range of other clues, participants will learn which approaches are the most effective with each style.

After graduating from ‘Why Aren’t Other People Like Me?’ participants will know what style they exhibit when dealing with customers. ‘Serving Customers That Aren’t Like Me’ allows participants to take this knowledge and learn how to shift their style (or become more chameleon like) to improve their relationship with customers and deal with difficult or agitated customers. The result is that customers will hang around longer and purchase more when in an environment they feel comfortable in.

This proven workshop increases traffic and closing rates dramatically.

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