Congratulations... You're a Supervisor!
 People aren’t born knowing how to manage others, and supervisory positions are often awarded to people who have never supervised before. Leading a team requires skill just like any other job task, but training to acquire that skill isn’t necessarily always provided. This course is designed for first-time or new supervisors, and introduces a wide variety of skill sets required for effectively supervising others. Whether it’s learning how to give non-threatening feedback, becoming a better listener, understanding others’ personal styles, or mediating a conflict – you’ll learn tips and strategies to help you through almost any supervisory situation. Designed to instill confidence and inspire new supervisors to embrace the challenge, Congratulations – You’re a Supervisor! is the first step in becoming the leader you know you can be.
In "Congratulations... You're a Supervisor!" Mike Wicks shares the secrets of becoming a chameleon and opens the door to increased sales, better customer service and even improved personal relationships. No matter what business you are in this session will help you improve your bottom line and change the way you look at people forever.
What are participants going to learn?
- To understand their feelings about their new position
- An understanding of the role of a supervisor
- How to make the transition from co-worker to supervisor
- Different communication styles and how to flex styles to improve communication levels
- To be a better listener
- To improve the effectiveness of their communication
- How to deliver non-threatening feedback
- How to avoid communication mishaps
- How to deliver positive criticism
- Strategies for dealing with difficult people
- What the roots of conflict are - 12 steps for dealing with angry people
- How to embrace their new challenge
- managing change
- creating a smooth transition
- gaining confidence and trust
- eliminating habits that hurt credibility
- To identify the qualities of the indispensable employee
- To develop their own personal leadership principles statement
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